Turns signed deals into live customers — onboarding, configuration, data migration and rollout, account by account, without burning your founders' calendar. Forward-deployed when it matters.
Runs the path from kickoff to first value — settings, workflows, integrations mapped to the account.
SAML, SCIM, API hookups and the IT-department conversations that come with them.
Moves the customer's history in cleanly — mapped, validated, signed off.
Phased go-lives across teams and countries, with the enablement to make usage stick.
Embeds with the customer when the standard playbook isn't enough — the FDE way of working.
Leaves the account self-sufficient and the runbook written.
Hired when the implementation backlog becomes the revenue bottleneck — deals are signed, but time-to-live stretches and renewals depend on adoption that isn't happening.
Every implementation specialist on our bench has passed a role-specific battery — designed for the AI era, where the portfolio matters more than the years.
A gnarly multi-stakeholder go-live to plan — we score sequencing, risk and communication.
Hands-on SSO/data-mapping problems under time pressure.
Role-played difficult customer moments — delays, scope pushback, IT resistance.
We read their real runbooks. Implementation lives or dies on the paper trail.
Every placement starts with agreed outcomes. This is the typical shape for an implementation specialist — calibrated to your context in the intro call.
Maps the onboarding path, takes over live implementations, clears the oldest stuck account.
Standard playbook exists: templates, integration runbooks, a real timeline per account tier.
Time-to-live is a tracked metric trending down; founders stopped doing onboarding calls.
Straight answers to what clients ask before the first placement — the rest is a 30-minute call.
Implementation specialists are technical operators — they configure, integrate and migrate, hands on keyboard. CSMs manage relationships after go-live. Confusing the two is why implementations stall.
Yes — embedding with a strategic account through rollout is the forward-deployed pattern this role grew from, and EU travel from our network is practical when remote isn't enough.
Classic CV screening barely works for roles this new — so we vet on artifacts and exercises instead: shipped work, live design or build tasks, and evaluation-writing. The battery is role-specific and documented, so you see exactly what was tested.
The first 60 days are the proof: if the match isn't right, the placement ends without long-term obligation — or we replace the profile. The risk of a wrong hire stays with us, not with you.
From our network across the Netherlands, Ukraine, Hungary, Romania, Poland and Bulgaria — CET ±1 and fluent English, so they join your standups live. Probegin contracts and payrolls them; you get one Dutch counterparty.
A 30-minute brief is all we need. Two to three vetted profiles follow — you interview, you choose.
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